01 1. Information We Collect
We collect personal and technical information necessary to deliver, maintain, and enhance our digital software products, web development services, and automated workflow solutions.
- Account & Contact Information: Your full name, business email address, phone number, company name, job title, and authentication credentials provided during account creation or inquiry.
- Communication & Project Data: Inquiry details, project specifications, support requests, and communication payloads processed on your behalf to execute customer workflows.
- Billing & Transaction Details: Subscription status, invoicing records, billing email, and transaction identifiers. (Payment processing details are handled directly by PCI-DSS compliant third-party payment gateways).
- Technical & Usage Diagnostics: IP addresses, browser types, operating systems, referring URLs, timestamped request logs, system response metrics, and anonymized performance analytics.
02 2. How We Use Your Data
Your data is processed strictly to provide a reliable software experience, fulfill contractual commitments, and continuously improve our technology offerings. Specifically, we use information to:
- Deliver Services & Automation: Execute application workflows, transactional communications, client portal functions, and custom API connections requested by your account.
- Provide Customer Support: Respond to inquiries, troubleshoot technical issues, manage support tickets, and assist with project onboarding.
- Maintain Account & Platform Security: Authenticate user access, prevent unauthorized activities, monitor system health, and enforce security policies.
- Optimize Platform Performance: Analyze usage trends to optimize database queries, improve user interface design, and build features that benefit our users.
- Essential Communications: Send important operational alerts, billing updates, security notifications, and policy revisions.
03 3. Sub-processors & Integrations
To deliver comprehensive software and automation solutions, GrizzlyMinds integrates with industry-standard third-party sub-processors.
Our products interact with trusted external infrastructure providers—such as cloud hosting platforms (e.g. Vercel, AWS), database providers, payment processing systems, analytics services, and communication dispatch channels (including email gateways and messaging APIs like WhatsApp). All third-party data handling is governed by strict Data Processing Agreements ensuring confidential and secure processing.
We store API tokens and credentials in encrypted storage and use them exclusively to execute authorized actions triggered by your account or configuration.
04 4. Data Sharing & Non-Disclosure
We do NOT sell, rent, lease, or trade your personal information or client contact lists to third parties for marketing or advertising purposes under any circumstances.
We share data only with legitimate operational partners necessary to run our platform:
- Infrastructure Sub-processors: Secure cloud compute, database hosting, and backup infrastructure providers.
- Communications & Gateway Providers: Transactional mail and messaging infrastructure used to deliver account notifications.
- Legal Compliance: If required by valid law, court order, subpoena, or governmental regulation, we may disclose information strictly to the extent legally mandated.
05 5. Your Data Rights & Deletion
We believe in full transparency and grant you control over your personal data. You have the right to request access to, correction of, or complete deletion of your account records and stored personal information at any time.
To request the permanent deletion of your personal data, account credentials, and associated communication history:
- Send an email to contact.grizzlyminds@gmail.com with the subject line:
"Data Deletion Request". - Include your registered account email, full name, and details of the data you wish purged.
Timeline & Confirmation: Upon identity verification, our privacy team will permanently erase your personal data and account logs within 30 days and issue a written confirmation.
Retention Policy: Personal data is retained for as long as your account remains active or as required to meet statutory tax and legal obligations. Diagnostic logs are periodically cleared on a rolling cycle.
06 6. Security Measures
We employ robust technical and organizational measures designed to protect your data against unauthorized access, loss, or alteration:
- Encryption in Transit: All data transmitted between your browser and our servers is secured using Transport Layer Security (TLS 1.3 / HTTPS).
- Encryption at Rest: Sensitive data, database backups, and access tokens are encrypted using industry-standard AES-256 encryption.
- Access Control & Monitoring: Strict role-based permissioning, regular system updates, and automated security audit logging.
07 7. User Rights & Global Standards
Depending on your location, you hold standard privacy rights under applicable data protection frameworks (such as GDPR and CCPA), including:
- Right of Access & Portability: Obtain a copy of personal information held by us in a readable format.
- Right to Rectification: Correct incomplete or inaccurate records.
- Right to Erasure: Request data deletion as detailed in Section 5.
- Right to Object or Restrict: Limit how we process specific data categories.
08 8. Contact Us
If you have questions, feedback, or privacy concerns, please contact our team: