Booking and guest automation for hospitality and restaurants
We build reservation automation, guest messaging and direct-booking sites for hotels, restaurants and hospitality groups. The commercial goal is shifting bookings away from aggregators onto your own channel, where the commission stays with you.
Where hospitality businesses lose time and money
These are the patterns we see repeatedly in this sector. If none of them describe you, automation is probably not your bottleneck.
Aggregators take a margin on demand you generated
A guest who searched for you by name still frequently books through a platform, and the commission comes off a booking your own marketing produced.
Enquiries arrive when nobody is at the desk
Booking intent peaks in the evening and at weekends, precisely when front-of-house is busiest. An unanswered enquiry at 9pm is a booking that goes elsewhere.
Guest communication is manual and inconsistent
Confirmations, directions, check-in details, upsells and review requests each depend on someone remembering — so they happen unevenly, and the ones that drive revenue are the first to be skipped.
Systems built for hospitality businesses
Delivered in this order. Each stage is useful on its own, so you can stop after any of them and still have something that works.
Direct booking that competes with the aggregator
A fast, mobile-first booking flow on your own domain with live availability, so a guest who arrives via search has no reason to leave for a platform.
WhatsApp reservations and enquiry handling
Availability, pricing, menus and bookings handled conversationally at any hour, connected to your live inventory rather than a static reply.
Guest journey automation
Confirmation, pre-arrival details, in-stay upsells and post-stay review requests, sequenced per booking type and sent whether or not anyone remembers.
Local search and review presence
Structured data, Google Business Profile alignment and local landing pages so 'restaurant near me' and branded searches actually surface you.
What changes
- A larger share of bookings taken direct rather than through commission channels
- Evening and weekend enquiries answered without staffing for them
- Guest communication running consistently instead of when remembered
- Review volume increased through automated, well-timed requests
Services this draws on
Hospitality & Restaurants — common questions
The questions we get asked most often by teams in this sector.
Can this connect to our existing PMS or booking system?
Yes. We integrate with property management and reservation systems so availability and rates stay live in one place. Where a system has no API, we work from its export feed and make the sync interval explicit rather than pretending it is instant.
Will guests actually book over WhatsApp?
For restaurants and smaller properties, consistently yes — it removes the friction of a form. For hotels it works best as an assisted path: the agent answers questions and hands off to a booking page with dates already filled in.
How do we get more direct bookings instead of aggregator bookings?
Three things together: a booking flow at least as fast as the platform's, a reason to book direct that is visible before the guest leaves, and branded search results that put your own site above the aggregator listing for your name.
Work in hospitality & restaurants?
Tell us which of these problems is actually costing you the most, and we will tell you whether it is worth automating — including when it is not. Email contact.grizzlyminds@gmail.com or start below.